Applying for Polar Express 2021?

Why work for Great Smoky Mountains Railroad Polar Express?

We have a lot of fun providing unique experiences for our passengers.
Fun way to earn extra cash this holiday season!
Work with your Friends. 
Eligible for food and merchandise discounts.
Earn train passes for you, friends, and family.

How to Apply

We are accepting applications now! All applications must be submitted via ONLINE. Find all the job openings listed HERE. 

FOR ALL PEX APPLICANTSThis year all applicants must apply ONLINE through Paylocity. No paper applications will be accepted in person. You can access Paylocity via a computer or smart phone. Find the job openings HERE.

Please fully and accurately complete each step on Paylocity. Make sure to indicate your preferred position on your Paylocity application when prompted. Below is a list of item(s) you will need/ have access to during the on-boarding/orientation process:

Email & cell phone listed must be CURRENT and ACTIVE. We will be using this to communicate quite a bit so it must be correct (please indicate if shared with another person). Please prepare a headshot/portrait that will be used during training and orientation for identification purposes.

What to Expect In 2021

In order for us to operate safely during COVID-19, all employees MUST adhere to a strict cleaning and personal protection policy. Meaning ALL staff will be wearing a face mask and gloves for “food service”. All employees will be expected to train in all cleaning procedures. We will be doing everything possible to protect guests and employees while sill maintaining the magic of this train ride.

Must be able to commit to Oct 1st – Dec 31st training and work schedule. Various afternoons, evenings, and weekends. No major holidays.

Available Positions

  • PEX Chef and Waiters -Speaking/Interactive/Dancing Role: Male/Female, age range 15+ acting/dancing/singing etc. Must be comfortable on a moving train, outgoing, joy-filled, animated etc. (Note this is a character portrayal, NOT professional chef or waiter.)
  • PEX Show Conductors and Hobos – Speaking/Interactive Role) – Male, age range: 18-50, charming, outgoing, and personable. Must be comfortable on a moving train.
  • PEX North Pole Elves – Dancing/Non-Speaking Role: Male/Female, age range 14-16, ability to interact from a distance, comfortable with dancing outdoors, extremely animated and cheerful.
  • North Pole Supervisor -18 years or older. Must be experienced in the supervision and care of young adults (aka North Pole Elves) creating a fun and safe work environment. Must have valid driver’s license and be able to pass a background check.

Most roles will also include service duties. Ex: Thorough cleaning, light food service, light to medium lifting, and other various onboard duties. ALL onboard cast will be expected to wear facial masks and gloves during service. 


FOR RETURNING (2020) PEX APPLICANTS – Once you have completed your online application through Paylocity we will contact you via the email address you provided and give you further instructions for your next steps.

FOR NEW PEX APPLICANTS – Once you have completed your online application through Paylocity we will contact you via the email address you provided to schedule an in person interview.  Interviews will be conducted Mondays and Wednesdays from 3:30 to 5:30 starting in September. Our offices are located at 225 Everett Street in Bryson City. You will need to buzz up into the building by pressing the button located beside the glass door with the GSMR logo on the front. Please follow all directional signage and remain socially distanced as you wait. Masks are required inside the GSMR Offices.

*REMINDER* FOR ALL APPLICANTS – New in 2021 the NC Dept.of Labor requires you to obtain a Youth Employment Certificate if you are UNDER THE AGE OF 18! You must have this prior to your onboard/orientation! Find the link HERE


Use the address 225 Everett Street Bryson City, NC 28713 as the employer address and the number 828-488-7019.


GSMR has a Zero Tolerance Drug & Alcohol policy.  Equal Opportuntiy Employer. E-Verify