Survey

Step 1 of 3

33%

Name*

First Last

Email*

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Gender*

Male

Female

Prefer not to answer

What size was your party?*

2 or fewer

More than 6

What date did you ride the Nantahala Gorge Excursion?*

YYYY dash MM dash DD

How did you hear about us?*

Word-of-mouth

Radio

Facebook

Instagram

Online Ad

Website

Poster or Rack Card

Newspaper or Magazine

Billboard/Banner

Other

How did you buy your tickets?*

Online

Phone

In-person

Third-party booking agency

How would you rate our ease of booking? (1-5)*

Poor Excellent

How long before your excursion did you book your tickets?*

Day of excursion

Within a week of excursion

1-2 weeks prior to excursion

3-4 weeks prior to excursion

More than a month prior to excursion

What class of service did you ride?*

First Class/Specialty

Crown Class

Coach Class

How would you rate the value of your seat?*

Poor Excellent

How would you rate the cuisine offered?*

Poor Excellent

Did you decide to purchase a boxed lunch?*

Yes

If yes, how would you rate it?*

Poor Excellent

How would you rate your car attendant?*

Poor Excellent

Did you find value in having a car attendant?*

Yes

How likely is it that you'd recommend GSMR to others?*

0 - Not at all likely 10 - Extremely likely

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NPS Status Passive

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NPS Status Promoter

Any additional comments you might like to share explaining your ratings?

Did you visit the official GSMR gift shop and model train museum?*

Yes

If yes, please rate your overall satisfaction with retail selections.*

Poor Excellent

Any additional comments about the official GSMR gift shop and model train museum?

Would you like to provide any other feedback about your recent visit?

Would you like to sign up for our email newsletter to receive deals, railway news, and information about upcoming events?*

Yes

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